Hotel Front Desk Clerk

Company Name:
Town Pump, Inc.
Responsible for providing outstanding customer service. Duties include: reception/ information for the motel including funds received; performing a variety of clerical and accounting duties; reserving future bookings; in-house guest accounting and cashier duties; and acting as switchboard operator.
/" Genuine hospitality from genuine/
/people committed to providing comfort/
/and service"/
While executing these duties, the successful candidate will demonstrate the core values of:
Go above and beyond
Warmly greet and Acknowledge every guest encountered
No gossip
Take ownership - Own it / Solve it
Check it at the door
Maintain your property at a greater level than our competition
Shifts will be evenings and weekends
1. Performs check in and check out of guests. Posts payments and charges as necessary. Responsible for funds received.
2. Responsible for answering the motel switchboard in a timely, efficient, and courteous manner.
3. May be responsible for additional guest services which may include, but are not limited to, airport shuttle, minor maintenance and additional room supplies.
4. Handles guest problems and complaints. Serves as an information agent for motel guests.
5. Responsible for accurate accounting of all guest rooms. Required to communicate pertinent information to co-workers and to management.
6. Performs a variety of clerical and office duties.
7. Responsible for daily execution of reservation check to insure that no revenue is lost due to rooms which are not sold or are overbooked.
8. Must have first-hand knowledge of the physical layout of the entire building.
9. Should be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests, etc.
High school diploma or general education degree (GED); and general business or sales orientation and at least average in math, preferably with some background in bookkeeping.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 30 lb. regularly and 50 lb. occasionally.
Ability to climb, stoop, bend, lift, carry, etc.

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